Website User Terms & Conditions
These Terms and Conditions incorporate all of the terms and conditions and policies on this Website. You (the user) agree to these each and every time you view and use the Website. “Website” means the website and all content at www.mjstuition.co.uk
ABOUT US
We own and operate the Website. Our Contact Details are: Our name: MJSTUITION Mary-Jane Heckley Our address: 35, Park Road, Faversham, ME13 8ET Our email address: heckleymaryjane@gmail.com Our telephone number: 07726 594000
2. ACCEPTANCE
(1) By using us, this Website and buying from us, you confirm that you are aged 18 or over (2) These Terms and Conditions and all of the terms and conditions and policies apply when you view and use this Website place an order, unless we have agreed something different in writing with you before you order.
(3) From time to time we will be update the terms and conditions and policies and the amendments take effect immediately, so please check the documents each time you use the Website.
3. WEBSITE USE AND INTELLECTUAL PROPERTY
(1) We own the Website, including everything that we upload/put on it (the content). (2) The Website and all the content we upload is subject to copyright which belongs to us. (3) As a user you are solely responsible for your use of our Website and agree that you will not in any way breach any of our rights, including intellectual property rights and copyright (4) We give you a licence, to view and use the Website and our content to buy products. You may need to register to get full access to all of the content. Please also see our Privacy Policy and our and Cookie Policy. (5) All copyright, trademarks and all other Intellectual Property Rights in the Website and our content remain at all times vested in us or our licensors. This means that you must not breach any of our rights nor interfere with the proper workings of the Website.
4. SUPPLY OF WEBSITE
(1) The Website is available on an “as is” and “when available” basis so we use our reasonable endeavours to supply the Website but are not responsible for any failure to provide it. We may, without any liability, alter the Website or contents without prior notice. (2) In addition, we make no warranty against electronic virus, worms or any other defect or problems which may occur in respect of any viewing or use of the Website. We will not be responsible for any loss or damage whatsoever caused resulting from a failure to provide or where a virus or defect occurs as a result of any email attachment or document we send to you. (3) We make every effort to ensure that anything displayed on our Website, including any content, is displayed as accurately as possible but cannot be responsible for variations. What you see (particularly in so far as colours and shapes are concerned) depends on your display and settings and we cannot guarantee that this will be accurate. (4) We reserve the right to vary or withdraw products or services for sale or make changes to their price without any notice.
5. ACCOUNT, PASSWORD AND SECURITY
(1) Full use of the Website may require you to open an account and complete the registration process by providing certain information and registering a username and password. Each person or organisation may only register once and have one account. Your full use of the Website may only become valid once your registration has been approved by us and we reserve the right to lawfully refuse registration which is exercised using our sole discretion. You are solely responsible for maintaining the confidentiality of the username and password and for all use and activities under your account. We will not be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. (2) Should any of your registration information change, please notify us immediately by email to heckleymaryjane@gmail.com We may also change registration requirements from time to time. (3) You may not in any way transfer your registration/account or your obligations and we advise you not to allow anyone else to use your account without your express knowledge and permission. (4) You also specifically confirm that you will: (a) Notify us immediately of any unauthorised use, including any unauthorised use of your registration/account with the Website or any other known or suspected breach of security and (b) Use your own reasonable efforts to immediately stop any such misuse. (5) For information about how we collect and use your personal data please see our Privacy Policy.
6. UPLOADING ONTO THE WEBITE
(1) All Users agree and confirm that (a) You are both expressly and solely liable for anything which you provide to us or upload onto the Website, or which you allow anyone to provide or upload on your behalf and (b) You will adhere to our Acceptable Use Policy. (c) You therefore specifically agree that we have no liability and that you will indemnify us for any loss relating to any actual or alleged breach of this clause. (2) All Users agree that anything provided or uploaded onto the Website can be freely used, copied, published, translated and distributed in any medium and in any form including for advertising and promotional purposes, by us and any other person or organisation, without the User’s express permission and that it will not be subject to any copyright unless specifically marked as such by ©. Please also refer to the licence in this clause 6(3) below. (3) Uploading onto the Website - licence to use - When you provide or upload anything onto the Website, the original ownership rights remain but you do specifically agree that we have a non-exclusive, worldwide, and payment and royalty-free sub-licensable licence for the whole of any period to display the upload and to edit, modify, adapt, translate, exhibit, publish, transmit, participate in the transfer of, reproduce, create derivative works from, distribute, perform, display, and otherwise use your upload or any part thereof as necessary solely for the purposes of displaying your upload and operating the Website. This Licence will be terminated when such content is entirely deleted from the Website. You also waive all moral rights you have in the content to the fullest extent permitted by law.
7. THIRD PARTIES
The Website may include links etc to third parties, including those who also offer you products and services (e.g. payment services). When you click on any links you may be forwarded to third party websites. We do not recommend, endorse nor have any control or responsibility over the third parties or their websites and it is your responsibility to ensure that you understand the terms and condition of the third parties and their websites.
8. LIABILITY AND INDEMNITY
(1) To the extent that the law allows, we will not be held responsible for any damage, or loss whatsoever caused by your use of the Website. (2) In the unlikely event that you have any right, claim or action against us, then your claim will be limited to the price of the products and/or services you purchased which are the subject of the complaint or the sum of £20, whichever is greater (3) You agree to completely indemnify us against all claims, liability, damages, losses, costs, and expenses, including any legal fees, known and unknown, arising from or in any way connected with your breach of your obligations under our terms and conditions and policies.
9. PRIVACY & DATA PROTECTION
(1) Please specifically refer to our Privacy Policy and our and Cookie Policy which will explain our use of information, including our use of cookies.
10. GENERAL TERMS – applies to all use and purchases
Acceptable Use Policy
Acceptable Content
Everyone who uses our websites and services (users) agrees to adhere to this, our Acceptable Use Policy. We reserve the right to change the policy, and it is your responsibility to ensure that you understand and adhere to the current policy. Please also refer to our website user terms and conditions and other policies and terms on our website. “Your Content” - means any content (such as images, texts, videos or anything else) which you publish, distribute, disseminate, post, send, receive or transmit (publicly or transmitted privately) or ask us to host (“upload”). This includes any feedback and any content which you allow anyone else to provide on your behalf.
1 You acknowledge that have the right to use this website and upload your content, if you comply with this Acceptable Use Policy and the other policies and term and conditions on our website.
2 As a user you also agree to bring to our attention (by emailing us at heckleymaryjane@gmail.com or by writing to our business address at 35, Park Road, Faversham, ME13 8ET if you suspect that there may be any potential breach of this Acceptable Use Policy.
3 You agree that you will not do anything which reflects unfavourably on our goodwill and reputation nor that of our website, products and services nor that of any of our associates, advertisers or other users.
4 We do not check, control or endorse any user’s content and are not liable in any way for it nor for any loss or damage of any kind resulting from content, your use of our website and services or anything whatsoever connected with it. However, please do be aware that we reserve the right to remove or suspend our website and any services without notice and at our sole discretion, should we deem there to be any breach, or potential breach, of this policy.
5 You acknowledge that all your content is your sole responsibility and confirm that you have a right to use it. You must be able to prove your rights and ownership to us if we require you to do so.
6 You must ensure that your content is true, accurate, honest, not misleading, will not amount to any misrepresentation, nor be contrary to any law and not used for any illegal purposes whatsoever, including, but not limited to, committing any crime.
7. You should only provide or upload information, and this includes any feedback, which we deem acceptable onto the Website. Acceptable includes: but is not limited to, uploads which are fair, true and accurate and comply with all our policies. Uploads which are misleading, discriminatory or breach any law or other person’s or organisation’s rights are unacceptable. You specifically agree that anything you provide or upload (or allow to be provided/uploaded using their account/details),
including any feedback, onto the Website, in any form will: (1) Be honest, accurate, not misleading or false and will not amount to any fraud or misrepresentation and will not impersonate any person or entity for the purpose of misleading others. (2) Not breach any copyright, intellectual property or the rights of any third party (including disclosing personal and/or confidential information) whatsoever in nature, (3) Not be, nor possibly be perceived to be, threatening, defamatory, libellous, discriminatory (in any form), malicious, offensive, bullying, against public decency, nor abusive, offensive or obscene in either language or content nor incite such behaviour in others. (4) Not otherwise harass or invade the privacy of any individual or organisation. (5) Not contain any restricted or ‘password-only access’ page, or hidden pages or images (those not linked to or from another accessible page). (6) Not be, nor be perceived to be, pornographic. (7) Not do anything which reflects unfavourably on the goodwill and reputation of any of our Sellers or other Users. (8) Not distribute or disseminate products, material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement). (9) Not incite, promote or instruct as to any conduct as described above or which promotes any breach of these Website Acceptable Use Policy, and which will not in any way be illegal or contrary to any law.
8. We do not tolerate unsolicited commercial communications, any junk mail, chain letters, unsolicited mail such as Spam or other such similar conduct, commercial or otherwise, and you confirm that you will not engage in any such activity. URLs are allowed providing the link is relevant, useful and necessary.
9. You agree that you will not take any action nor fail to take action, as appropriate, that will in any way undermine any feedback system or sharing of reviews, experiences, opinions, statements, recommendations, and any information.
10. You will not obtain nor attempt to obtain access, through whatever means, to areas of our network, websites or our services which are identified as restricted or confidential or which you are not authorised to access).
11. You agree that you will not use our services in any excessive or other way that could damage, disable, overburden or impair the websites or services or interfere with any other party’s use and enjoyment of the websites or services. Unless you have our written agreement otherwise, this includes, but is not limited to, (1) making available or using any files that contain a virus, worm, Trojan or corrupt data that may damage the operation of the computer or property of another (2) participating in peer-to-peer/file sharing activities (3) as a redirection facility or as a file back-up store (4) collecting or storing personal information about others, including email addresses which does not comply with current, valid applicable Data Protection legislation (5) use the server as an application server (6) offer HTTP downloads from other than where the files are directly related to the subject matter of the site (7) impersonate any person or entity for the purpose of misleading others.
12. You understand that we reserve the right, where necessary, to inform the appropriate authorities (such as the police) if we deem the contents of any upload to breach any law or, as appropriate, our Terms and Conditions.
13. We always advise you to retain up to date copy/back-ups of any anything provided or uploaded. However, it is not our responsibility to retain any back-up or copies and we cannot accept any responsibility whatsoever and will not be liable for any losses, claims or damages which may arise.
14. You specifically agree that we have no liability with respect to your content and its upload and you agree to indemnify us for any loss.
15. If you are unsure about anything in this policy, please email us at: heckleymaryjane@gmail.com
Client Complaint Policy
About this policy
Your satisfaction is important to us and we are committed to providing you with a high- quality service . We take your complaints, queries and feedback very seriously and use them to improve our services to you. This policy is designed to help you understand
How to contact us
Our response times
How to raise any queries or provide us with any feedback
How to make a complaint and our complaints process.
2. How to contact us
Our normal working days are Monday to Saturday inclusive, from 8.30 am to 9 pm, but excluding all public holidays in England and/or Wales.
You can contact us as follows:
By email to: heckleymaryjane@gmail.com
By post to: 35, Park Road, Faversham, Kent ME13 8ET
3. Our Response times
We aim to respond to any communication from clients within 7 days. If we think that it will take longer to deal with your issues, we’ll let you know and try to keep you informed.
4. Contacting us with queries and feedback
(1) If you have any queries whilst we are working with you, please raise them with us as soon as possible. Please contact us by email (see section 2 above – How to contact us) (2) We really value your feedback so please feel free to provide this by email or post (see section 2 above – How to contact us).
5. Complaints
(1) We understand that sometimes things can go wrong, and we feel that it’s important that you know that we treat all complaints seriously and will always work with you to try to ensure that we resolve your complaint as quickly as possible. We aim to deal with all complaints fairly and consistently. (2) Please contact us as soon as is possible after your complaint occurs – we ask that you put your complaint in writing, giving us as much detail as is possible as this will help us to get things resolved as soon as possible. Please contact us by email or post (see section 2 above – How to contact us) (3) Once we have received your complaint, we will contact you to (this is usually within 7 days) and let you know what we intend to do. This will usually be
To organise a meeting or discussion so we can examine the work together and discuss your complaint, or
By writing to you with our suggestions to resolve things
(3) If we cannot reach an agreement, then we would usually refer the matter to a third party or an arbitrator to be nominated with our joint agreement